Terms and Conditions

Contributions from other users represent the opinions and experiences of those individuals and not those of Child Maintenance Options or the Department for Work and Pensions (DWP).

If you are confused about the articles posted by Child Maintenance Options and would like more information and support, then please speak to us directly. You can call us free* on 0800 988 0988 between 8.00 am and 8.00pm, Monday to Friday, or between 8.00 am and 4.00pm Saturday.

How it works

The Talking Child Maintenance blog offers you the chance to share, seek and understand the experiences you and others have been through. It’s up to you what you write but it should always be about the article and we’ll only publish content that meets our terms and conditions.

All posts will be moderated by Child Maintenance Options to ensure they comply with the following terms and conditions before a decision is made to publish. We will try and publish as many posts as possible but cannot guarantee that all contributions will be published. We cannot gurantee how quickly posts will be published but aim to publish acceptable contributions within 72 hours of initial submission by you. If the content does not meet our terms and conditions it will not be published. The Commission expressly excludes liability for any loss or damage arising from the use of the blog by any person in contravention of these rules.

Content Standards

These content standards apply to each part of a contribution as well as to its whole. The content standards must be complied with in spirit as well as to the letter. Child Maintenance Options will determine, in its discretion, whether a contribution breaches the content standards.

A contribution must:

  • Be accurate (where it states facts).
  • Be genuinely held (where it states opinions).
  • Comply with the law applicable in England and Wales and in any country from which it is posted.
  • Be relevant.

A contribution must not:

  • Be defamatory of any person or organisation.
  • Be obscene, offensive, hateful or inflammatory.
  • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
  • Disclose the name, address, telephone, mobile or fax number, e-mail address or any other personal data in respect of any individual.
  • Infringe any copyright, database right or trade mark of any other person.
  • Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
  • Be in contempt of court.
  • Be likely to harass, upset, embarrass, alarm or annoy any other person. Mulitple or repetitive postings will not be published. Postings made in capital letters will be considered to be shouting and moderated accordingly.
  • Impersonate any person, or misrepresent your identity or affiliation with any person.
  • Give the impression that the contribution emanates from Child Maintenance Options or any other part of the Commission, Department for Work and Pensions or other Government department, if this is not the case.
  • Advocate, promote, incite any third party to commit, or assist any unlawful or criminal act.
  • Contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism.
  • Contain any advertising or promote any services or web links to other sites, unless such web link is considered by Child Maintenance Options to be appropriate and of particular relevance to the posting.


By submitting a contribution to the blog, you agree to grant the DWP a non-exclusive licence to use that contribution. Although you will still own the copyright in your contribution, the DWP will have the right to freely use, edit, alter, reproduce, publish and/or distribute the material contained in your contribution. This licence will be free of charge, perpetual and capable of sub-licence. The DWP may exercise all copyright and publicity rights in the material contained in your contribution in all jurisdictions, to their full extent and for the full period for which any such rights exist in that material.

Please also note that, in accordance with the content standards above, you must ensure that your contribution does not infringe any copyright, database right or trade mark of any other person. By submitting your contribution, you are warranting that you have the right to grant the DWP the non-exclusive copyright licence described above.

If you are not in a position to grant such a licence to the DWP, please do not submit the contribution.

Breach of these rules

When the DWP considers that a breach of the content standards above has occurred, it may at its discretion take such action as it deems appropriate. Failure to comply with these rules constitutes a material breach of the terms of use on which you are permitted to use the blog, and may result in the DWP taking all or any of the following actions:

  • Immediate, temporary or permanent withdrawal of your right to use the blog.
  • Immediate, temporary or permanent removal of any contribution already posted on the blog.
  • Issue of a warning to you.
  • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
  • Further legal action against you.
  • Disclosure of such information to law enforcement authorities as the DWP reasonably feels is necessary or as required by law.

The DWP excludes liability for all action it may take in response to breaches of these rules. The actions described above are not limited, and the DWP may take any other action it reasonably deems appropriate.


If you wish to complain about any contribution posted to the blog, or require a formal response you should follow the Child Maintenance Options complaints procedure. This blog cannot provide you with any answers or act as a go-between.

If your complaint relates to the content of the blog, the DWP will review the contribution(s) to which your complaint refers and decide whether it complies with the content standards above.  The DWP will deal with any contribution which, in its opinion, violates the content standards as described above (see section “Breach of these rules”). The DWP will inform you of the outcome of its review within a reasonable time of receiving your complaint.

If you wish to discuss, or complain about a Child Support Agency (CSA) application or your CSA case you should contact the CSA directly. The blog cannot provide you with any answers or act as a go-between.

If you have a query about Child Maintenance Options or have spoken to an Options agent before and would like further information,  you should contact Child Maintenance Options directly. The blog cannot provide you with any answers or act as a go-between.

You can call Child Maintenance Options free* on 0800 988 0988 between 8.00 am and 8.00pm, Monday to Friday, or between 8.00 am and 4.00pm Saturday.

The blog is not a substitute for advice

All information on this site is of a general nature and is furnished for your knowledge and understanding only. This information is not to be taken as advice pertaining to your specific maintenance or separation issue. The DWP does not accept any liability for the accurracy of or reliance upon any content published on the blog, including any external links.

Your rights

Your post can be posted on the website and read by anyone, as such, you give up all rights as to how your comment is used. Any post you submit to Child Maintenance Options blog (blog web address)  is subject to your agreement with the site’s terms and conditions including these rules. Please read them carefully.

Any submission made by you to the blog means that you accept and agree to abide by all terms and conditions of these rules and the website’s general terms of use http://www.cmoptions.org/en/terms/index.asp

If you do not wish to grant such rights to Child Maintenance Options and do not accept the applicable terms, do not submit your contribution to this site.

Changes to these rules

The DW{ may revise these rules at any time. You are expected to check this page from time to time to take notice of any changes the DWP may make, as they are legally binding on you.

*Calls to 0800 numbers are free from BT landlines but you may have to pay if you use another phone company, a mobile phone, or if you are calling from abroad